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Got automatonophobia?: Four steps for overcoming your fear

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When it comes to process automation, many organizations have automatonophobia, a fear about getting started.

Bridging the security operations center to IT service management gap

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Security operations centers (SOCs) are becoming increasingly proficient at detecting threat activity inside an organization.

Customers don't have time for half-baked omnichannel

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Learn how retailers can avoid over-promising, under-delivering, and take the necessary steps to build customer-centric, omni-capable organizations.

Cyber security: it's not just about technology

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The five most common mistakes

Demand driven supply chain

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A direct link to profitability.

Six big bets for digital transformation

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CIOs must be digital-ready now, so as to innovate and remain relevant in the fourth industrial revolution.

Global business services journey to excellence

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Discover the keys to a successful journey toward GBS maturity.

Governance in global business services

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As an organization moves up the GBS maturity curve, governance becomes a critical component of success.

How to manage five key cloud computing risks

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Why companies look up to the cloud

Is benchmarking the right path to improving outsourcing?

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Alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.
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