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Global business services journey to excellence

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Discover the keys to a successful journey toward GBS maturity.

Governance in global business services

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As an organization moves up the GBS maturity curve, governance becomes a critical component of success.

How to manage five key cloud computing risks

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Why companies look up to the cloud

Is benchmarking the right path to improving outsourcing?

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Alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.

IT value management: No more crash and burn

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Applying the principles of Technology Business Management (TBM) to the IT value management dialogue can result in a performance-based culture for IT within the broader business.

KPMG Global Insights Pulse surveys

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Explore KPMG's research on trends in the use and delivery of global business services, shared services and outsourcing.

Next generation contact centers

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How to build a competitive customer service model in the age of social media

The outsourcer’s guide to success: Nine factors for successful governance

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The hardest part of outsourcing occurs after the deal is done.

Becoming responsibily mobile with apps

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The most important step in delivering a successful mobile app is the first one — answering the question “why?”

Security and the IoT ecosystem

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When it comes to the Internet of Things (IoT), you can believe the hype.
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