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Global business services journey to excellence
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Discover the keys to a successful journey toward GBS maturity.
Discover the keys to a successful journey toward GBS maturity.
Governance in global business services
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As an organization moves up the GBS maturity curve, governance becomes a critical component of success.
As an organization moves up the GBS maturity curve, governance becomes a critical component of success.
How to manage five key cloud computing risks
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Why companies look up to the cloud
Why companies look up to the cloud
Is benchmarking the right path to improving outsourcing?
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Alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.
Alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.
IT value management: No more crash and burn
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Applying the principles of Technology Business Management (TBM) to the IT value management dialogue can result in a performance-based culture for IT within the broader business.
Applying the principles of Technology Business Management (TBM) to the IT value management dialogue can result in a performance-based culture for IT within the broader business.
KPMG Global Insights Pulse surveys
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Explore KPMG's research on trends in the use and delivery of global business services, shared services and outsourcing.
Explore KPMG's research on trends in the use and delivery of global business services, shared services and outsourcing.
Next generation contact centers
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How to build a competitive customer service model in the age of social media
How to build a competitive customer service model in the age of social media
The outsourcer’s guide to success: Nine factors for successful governance
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The hardest part of outsourcing occurs after the deal is done.
The hardest part of outsourcing occurs after the deal is done.
Becoming responsibily mobile with apps
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The most important step in delivering a successful mobile app is the first one — answering the question “why?”
The most important step in delivering a successful mobile app is the first one — answering the question “why?”
Security and the IoT ecosystem
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When it comes to the Internet of Things (IoT), you can believe the hype.
When it comes to the Internet of Things (IoT), you can believe the hype.